We are grateful for the hundreds of Fairfax County homeowners who’ve trusted us since 2012. Below is a selection of real feedback from recent service calls — names have been shortened to protect our customers’ privacy.
“Our Sub-Zero BI-36U stopped holding temperature on a Friday night with $600 of groceries inside. They picked up on the first ring, had a tech out by 9 a.m. Saturday, diagnosed a failing evaporator fan, and had the OEM Sub-Zero part on the truck. Done by lunch. No weekend emergency surcharge, either.”
— Melissa P., McLean
“Three different companies told me my 2018 LG WM3900 front-loader needed a new drum bearing and quoted $700–$900. Advanced pulled the door boot and showed me a bra underwire jammed in the drain pump. $185 total, done in an hour. Refreshing honesty.”
— David L., Vienna
“Bosch 800 Series dishwasher was throwing an E15 error (base water sensor). The technician explained exactly what was happening, replaced the base pan, descaled the unit, and gave me a 5-minute tutorial on preventing future hard-water damage in Burke. Professional from start to finish.”
— Amanda T., Burke
“Our Thermador Freedom induction cooktop cracked and I assumed we’d need a full replacement. They sourced the glass directly from Thermador (took about a week for delivery), and the install was flawless. Saved us $3,000 over a new unit.”
— Ramesh K., Great Falls
“Called about a Whirlpool Cabrio washer that wouldn’t spin. Tech arrived on time, diagnosed a failed shift actuator, had the part, and also caught a pending issue with the drain pump hose that would’ve caused a leak in a few months. Addressed both under the same service call.”
— Rebecca S., Springfield
“GE Profile wall oven bake element burned out mid-Thanksgiving prep. They rescheduled another appointment to get to us same day and had the element in stock. Saved the holiday.”
— John and Diane W., Oakton
“Honest repair-vs-replace advice on a 16-year-old Kenmore top-load washer. Told me the bearing replacement would cost more than a new mid-range washer and the new models would save me 30% on water. Didn’t try to upsell a repair that wouldn’t make sense.”
— Kevin O., Annandale
“Samsung refrigerator with the infamous twin-cooling evaporator frost issue. They knew the fix (flashing updated firmware, replacing the defrost sensor, and re-seating the drain heater) before I finished describing the symptoms. Clearly done this a hundred times.”
— Priyanka D., Tysons
Want to share your experience? Email us at info@advancedapplianceva.com. Ready to book? Use our online booking form or call 703-991-8983. Read about our company history, see all services, or review our FAQ.